CONSENT: Subject to legal and contractual requirements, you may refuse or withdraw your consent to certain specified purposes at any time by contacting us. If you refuse or withdraw your consent, we may be unable to provide or continue to provide you with certain services or information that may be useful to you.
Tunisian legislation on the protection of personal data through the National Body for the Protection of Personal Data – the INPDP, defines the personal information in a rather general way as information about an “identifiable individual” or as information to identify an individual. The types of personal information we may collect from you from time to time include: your name, your first name, your position, the industry in which you work, your physical address, your telephone number, your mailing address your civility, payment information (for billing purposes), service preferences, etc.
In addition, from time to time, we sometimes ask our clients to complete opinion polls / satisfaction questionnaires to better know and serve them, and solicit them, about solutions and / or services that may interest them.
Finally, from time to time, we may also acquire demographic and other information about you (eg, your geographic location, gender and age).
We collect your personal information for the purposes indicated below:
If you are a “customer” subscriber to one of our services, we use your name and address (e-mail address) to validate the completion of the solution, service or information you requested and Track the transaction (ie, validate your account, send you an invoice, notify you of the expiration of your subscription, etc.).
All your transactions and / or banking or other information regarding your payments, will never be used for marketing purposes and will never be disclosed or disclosed.
From time to time, we may send you more information about our products and services.
In addition, from time to time we may use your personal information for the following purposes:
We may disclose your personal information to the following third parties under the circumstances listed below:
We may disclose your personal information to other companies that provide services on our behalf, including contract executors, auditors, our software developers (including developers, administrators and hosts of nitre website ), as well as providers of data processing, document management and office services. In addition, we may disclose your personal information to an organization or individual whose services have been retained by Swiver to assess creditworthiness or to collect unpaid claims against an account, or to our auditors . We will only provide these companies with the information they need to provide the service and they are prohibited from using that information for any other purpose.
We may disclose your personal information to any of the business units that are part of our Startup Swiver to better serve you, and to provide you with information about the solutions and services of our business.
Swiver may disclose your personal information to a government agency that has claimed legitimate authority to obtain the information, or where Swiver has reasonable grounds to believe that the information may be useful in the investigation of an illegal activity, or comply with a subpoena, warrant or order of a court, competent person or body requiring the submission of the information, or to comply with a court decision with respect to the presentation of information records .
Swiver may also disclose your personal information to its legal advisor.
Swiver wants you to be able to maintain control over how we use your personal information.
In particular :
As mentioned above, we may be unable to provide you with our services if you withdraw your consent to our use of your personal information.
Your personal information is stored in secure locations as well as in Swiver-controlled servers located either in our offices or at the offices of our service providers whether located in Tunisia or abroad.
We make all reasonable efforts, possible and imaginable, to prevent the loss, misuse and alteration of personal information under our control. Our security policies are reviewed periodically and are constantly improving.
Only authorized employees and suppliers have access to your personal information. When personal information is sent to a third party for processing, we ensure, through contractual agreements with the third party, that your personal information remains secure. We retain your personal information during the time we provide you with a solution or service and for a reasonable period of time thereafter, in the event that you would like to obtain a service again.
We operate secure data networks (encrypted information) protected by industry-standard firewall and password protection systems.
Swiver sometimes collects personal information through its various tools. This clause contains additional information regarding the collection of this personal information.
Cookies – When an individual accesses Swiver’s websites, we may use a browser feature also known as a “cookie” to collect information such as the type of browser and the browser system. visitor’s use, the domain name of the websites the visitor comes from, the date and duration of the visit, the number of visits, the average time spent on our websites, the pages viewed and the number of cookies “witnesses” accumulated. A cookie is a small text file containing a unique identification number that identifies the visitor’s browser (but does not necessarily identify the visitor) for our computers each time our website is visited.
Online Communications – In order to subscribe to a solution, service and / or receive / enjoy information, visitors to our website may voluntarily provide us with personal information for purposes such as questions, requests information, trial membership of our free version, subscription to a solution, service, consultation or download of a document, participation in questionnaires and surveys.
If Swiver has identified you as a registered user of an online service, we may combine and store personal information about your use of our website and the online information you provide with certain other information in online and offline we were able to collect.
Email Communications – Occasionally, we may send you email, marketing-related or promotional communications containing information that may be useful to you, including information about solutions, services and updates related to our services and solutions. We will include instructions on how to unsubscribe if you decide that you do not want to receive marketing, promotional or informational email from Swiver in the future.
In addition, if you send us an e-mail message, we may keep this message and your e-mail address, as well as any answers we send you.
Opinion Polls and / or Satisfaction Questionnaires – Opinion polls and / or satisfaction questionnaires conducted or transmitted from our website are anonymous. We do not reconcile the votes cast in these surveys with the names or email addresses of the responders, unless indicated at the time of collection.
Advertising for minors and / or children – Swiver website is not intended for minors and children under 18 years of age.
Minors and children under the age of 18 should not provide or post personal information on our website without the permission of their parents or guardians.
Contact details of the manager:
Adress :Building CARTE Lot BC4 – Entrance B – 7th floor, Center Urbain Nord, 1082 Tunis – Tunisia.
Tel : +216 71 947 337.
The information we collect is used to improve the services offered to all our users.
When you create an account on Swiver.io, you provide us with personal information, including your name and a password. You also have the option to add a phone number or payment information to your account for example.
We collect from our side some information such as IP addresses, connection data and navigation data, order history, preferences …
Certaines données sont collectées parce que vous nous les donnez volontairement, d’autres automatiquement du fait de vos actions sur le site, d’autres informations peuvent être transmises par des partenaires.
We collect the information that you provide to us, including when :
The processing of your personal data is justified by different bases “legal basis” depending on the use we make of personal data.
You will find below the legal bases that we apply to our main treatments.
Legal basis of the treatments
Among the applicable legal bases :
We have this data to improve our product, create services and generate reports.
Pour fournir, améliorer et développer nos services
Pour créer et maintenir un environnement fiable et sécurisé.
Pour fournir, personnaliser et améliorer notre publicité marketing.
The use of social networks and Swiver services or applications in connection with these social networks is likely to result in the collection and exchange of certain data between social networks and Swiver. We invite you to consult the personal data protection policies of social networks in order to take precise knowledge of the information that is collected by social networks, and which can be transmitted to Swiver in connection with our site and our application as well as the purposes of use of your data.
You will be able to set directly on the social networks the access and the confidentiality of your data.
Our site uses « plug-in » ou social modules. These include small buttons in connection with some third-party social networks such as Facebook, LinkedIn, Instagram, et YouTube that you can find on our site and / or our application. They allow you to directly access these platforms via our website and / or our application to interact with your contacts on these same social networks. When you visit the website of Swiver.io containing plug-ins or social modules, a connection is established with the servers of social networks (Facebook, LinkedIn…) who are then informed that you have accessed the corresponding page of the site Swiver.io even if you do not have a Facebook or LinkedIn user account … and even if you are not connected to your Facebook or LinkedIn account.
We place great importance on the protection of our customers’ information and the confidentiality of their users. As a cloud-based company that manages some of our customers’ most valuable data, we have established high security standards.
Swiver.io thus undertakes to take all reasonable measures possible to avoid any feared event (illegitimate access, an unwanted modification and / or the disappearance of personal data).
We collect certain browsing data to enable us to ensure the security of our services and to detect, avoid or trace any attempt of malicious or computer intrusion or any violation of the conditions of use of our Services.
Data is kept using security concepts such as:
In Tunisia, the legal information practices with respect to your personal information are set out in a series of principles developed by the National Body for the Protection of Personal Data. These principles are designed to ensure that businesses treat your personal information fairly, protect their privacy, and provide individuals with the means to maintain a reasonable level of control over how their personal information is collected, used and disclosed.
Swiver.io Collect, use and disclose your personal information using fair information practices that reflect the following 10 privacy principles:
Principle 1 – Responsibility
Principle 2 – Determining the Purposes of the Collection of Personal Information
Principle 3 – Obtention du consentement à l’égard de la collecte, de l’utilisation ou de la communication de renseignements personnels
Principle 4 – Limiting the collection of personal information
Principle 5 – Limiting Use, Disclosure and Retention of Personal Information
Principle 6 – Accuracy of personal information
Principle 7 – Security measures
Principle 8 – Transparency regarding policies and practices
Principle 9 – Individual access to personal information
Principle 10 – Opportunity to complain about non-compliance